Frequently Asked Questions

Find answers to common questions about our products, services, and policies.

How do I place an order on Oval?

Select your product and size, add it to cart, and proceed to checkout. Enter your delivery details and confirm the order.

Can I cancel or change my order after placing it?

We try to process orders quickly, so changes or cancellations may not be possible after your order is confirmed. If you need help, email us at info@ovaloutlet.com as soon as possible with your order number.

I placed an order but did not receive confirmation. What should I do?

Check your spam or promotions folder. If you still cannot find it, email info@ovaloutlet.com with your name and the phone/email used at checkout.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in many cities and locations in Pakistan. If COD is available for your address, it will appear as an option at checkout.

Is COD available across Pakistan?

COD is available in many areas, but availability depends on courier coverage. We may disable COD for certain locations or orders.

Where do you deliver?

We deliver within Pakistan.

How long will delivery take?

Delivery times vary by location. Typical timelines are:

Major cities: 2 to 5 business days
Other areas: 3 to 7 business days

These are estimates and may vary due to courier operations and external factors.

How much is shipping?

Shipping charges are shown at checkout before you place your order.

How can I track my order?

If tracking is available, we will share tracking details by email or SMS once your order is dispatched.

What if the courier cannot reach me?

Couriers may attempt delivery more than once. If delivery fails due to unavailability or incorrect details, the parcel may be returned to us and re-shipping may require additional charges.

Do you offer returns or refunds?

No. All sales are final and we do not offer returns or refunds.

Do you offer exchanges?

Yes, exchanges are available within 15 days of purchase (or delivery for online orders), subject to our Exchange Policy.

What items are eligible for exchange?

Items must be unused, unaltered, unwashed, undamaged, with all original tags attached, and returned with original packaging and proof of purchase.

Which items are not eligible for exchange?

Used, worn, washed, altered, or damaged items
Items without original tags, packaging, or proof of purchase
Items bought during sales or promotion periods
Discounted or promotional items
Requests made after 15 days

How do I request an exchange?

Email info@ovaloutlet.com with your order number and the reason for exchange. We will reply with instructions and the return address.

How long does an exchange take?

Exchanges can take up to 3 weeks after we receive and inspect the returned item.

How do I choose the right size?

Use the size chart available on the product page. If you are between sizes, choose based on your preferred fit.

Will the color look exactly the same as the pictures?

We try to display colors accurately, but lighting and screen settings can cause minor differences.

Are your measurements exact?

Measurements may vary slightly due to stitching and design. Minor variation is normal.

What if I receive a damaged item or the wrong item?

Contact us within 3 days of delivery at info@ovaloutlet.com with your order number and clear photos of the item and packaging. Claims reported after 3 days may not be accepted.

How can I contact Oval?

Email us at info@ovaloutlet.com.

What are your customer support hours?

10:00 AM to 6:00 PM, Monday to Saturday.

Is my personal information safe?

We use secure systems to process orders and protect customer information. For details, please refer to our Privacy Policy.